When I try to use sites that require (TLS/SSL) the speed is very slow and mostly disconnects. Address any slow speeds. Alternatively, dial 0345 454 1111* from any other phone. Read 1 more review about Virgin Media Ireland. Customers of TV and broadband ISP Virgin Media UK have this evening been affected by a seemingly intermittent problem with their national internet connectivity, which the operator initially claimed to have resolved only for the issue to return again and again. Virgin TV 360. This speed is ideal for households with Gamers. 2nd image is the same UPD VPN just after I started a torrent client. 404 - Page not found. Slow upload speed. Even if the complaint update did work it probably won't help you much - VM deal with complaints to a standard that beggars belief in this day and age, and that's because the company still thinks and acts as though it has a monopoly of high speeds. Virgin Media customers Call us on 150 from your Virgin Media landline or Virgin Mobile. The PS4 is giving around 20mbps download and around 4mbps upload. on 09-01-2023 06:19. If you'd like to discuss cancelling your contract, please use one of the following contact methods: Call: 150 (free of charge) from a Virgin Media landline or 0345 454 1111 from any other phone WhatsApp: +44 7305 327 112 Write: Please use the address in our Terms & Conditions: You can track your complaint for any updates. 0. Im currently on M350. Alan Martin May 26, 2023. No complaints at the moment as VM are supposed to be working in my area at midnight tonight, so. A speed test of my connection is 200Mbps download 20Mbps upload. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. Go back to normal router mode as soon as the test is done. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. An 80Mbits/sec BT connection will normally deliver 20Mbits/sec uploads, while you have to go for 200Mbits/sec downloads to reach such speeds with Virgin. We would like to show you a description here but the site won’t allow us. Averaging 30mbps. 4. M100: This comes with an average upload speed of 108Mbps. over 3. On a M200 package but get upload speeds of <4Mbps consistently throughout the day. Speed. If it was London then we could have justified slow speed in the evening. You are paying for 1Gbps to the HUB, shared between multiple devices concurrently. Make sure your router can handle your broadband - Sometimes older routers are not capable of delivering faster broadband speeds. The biggest single increase occurs between 150-249Mb and 249-99Mb, with prices rising 55%, from £21. I do not work for VM. on 06-06-2023 00:04. 5. You will be contacted by a member of our Complaints Team. Dave Snelling. 4 40. Link . Phone. Options. When i do a speed test on testmy. There are so many wifi specs. 33 per day until the fault is fixed. I pay for the 350mbs package but last few speed tests have been around 130mbs. Use the test below to see if the issue is at the Hub or device. To exceed 500Mb/s on a speed test it is up to the computer to consume data at a higher rate over a network cable. This was promptly auto-acknowledged by email, and within 24 hours they'd issued a fob-off email resolution that completely ignored the issue I was complaining about. If you want to run the most accurate possible speed test, use a computer or tablet that can be connected to your router with an ‘ethernet’ cable, as wifi can slow down the signal. to do so, you need to have made a formal complaint to VM first of all. Re: Virgin Media respond to complaints of slow evening service tbh I dont tend to notice speed issues in my area. Expect uploads averaging 52Mbps from the M500 package, and. I got the full amount plus 2 x £50 goodwill payments. I have raised this twice. Hi everyone. Ive contacted customer services multiple times since 8/3/23 and also raised a complaint. Virgin TV 360. WiFi speed tests can be somewhat hit and miss as your device could be connecting on the 2. My Virgin Media. £5. Upgrade now. Jun 09, 2023 10:50 am EDT. Top offers. If all the other computers connected are fine and have good upload then its not the Virgin service to be honest as it is delivering what it is supposed to. Check the Linksys USB adaptor is connected on the 5Ghz band. you could ca. S. Here's what I've done to get 'acceptable' speeds. For further info on anything else in regards to. The only speed issue I'm having is on a wired Sky Q box when trying to download either catch up or a movie, typically I'm seeing a 2Mb top speed making downloads a very long time. The first step of the complaints process is to get in touch with your provider’s customer service and make them aware of the issue. Slow speed on Gig1 on 12-08-2021 12:29. My post code is GU2 8JA. 4GHz or 5GHz. Pricing is competitive across most of the speed tiers, and Virgin Media offer one of the best whole home wireless guarantees, with their WiFi Max add-on. I'm specifically looking at torrenting. I have a JVC Fire TV in the bedroom with a wired connection through the ring mains. There are 3 of us in our house one plays Genshen and we have a Roku - Amazon is particulary bad it dropped out about 3 times last night and only that and one tablet were in use. (edited) xPabloz. Virgin Media has been named the worst broadband provider for the past year Credit: PA:Press Association. Located in Edinburgh, Scotland. 73% of Virgin users reported landline and internet issues with a staggering 20% saying they were experiencing a "total. Comments. Virgin Medium customers Call use on 150 from your Virgin Storage landline or Virgin Mobile. @virginmedia upload speeds are constantly slow during the day. You can use the Connect. . As low as 2Mbps at times, in the evening it’s back to 38Mbps. I first noticed this when gaming, so performed a speed test which is when I noticed the 10Mbps upload speed - I am on the 200Mbps package and normally see slightly over 20Mbps upload speeds from speed tests. Select Modem Mode on the left hand side of the screen. 1. Our team is available Monday until Friday, 8am until 9pm and Saturday until Sunday, 8am until 6pm. @tasmintaylor_dj @virginmedia YES Network randomly dropping, I pay for 200Mb/s and speed tests return like 5Mb/s. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. However, despite these high numbers, we seem to be having constant issues. Virgin Media employs around 12,000 people directly in the UK and is part of Liberty. Virgin Mobile. Solutions tried: re-starting router; re-starting computer; updating drivers. Apologies for the issues that you have been having with your speeds. M50: This comes with an average upload speed of 54Mbps. I also have a Hub4, but run in it Modem mode, with my own router. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. I've tried restarting the hub and checking speeds in modem. 66% currently. net using a computer browser or download the speedtest. 01 EDT. Speed test are averaging 300mb mark and carried out via ethernet connection. Their 23% Resolve Complaints rating is a cause for concern. How to make a complaint via phone. For quite some time now, I've been having issues with Virgin. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Post: You can send a letter to Virgin Media, Sunderland, SR43. 1. V6. internet is throttled during the day. 4) One minute it is 600 next minute it is 197 leave it half an hour and it is 279. Speed test the service to a Router mode Hub (3/4/5) +. Virgin Media Gig1 Fibre Broadband (avg upload speed 52Mbps) vs UK 24-hour average upload speed (9. TiVo. Missed appointments. M200: This comes with an average upload speed of 213Mbps. Upgrades & products. VM Team are most likely going to request that you RESET the Hub 3. Availability of services from other major UK ISPs will differ from Virgin Media’s services. That monitors your connection for a period of 30 days, and if any issues are found, VM are obligated to assist. 168. Follow Virgin Media. Like Sky Glass, the streaming TV from Sky, the Stream is a stepping stone. This is a VM RFoG / FTTP area, since it was installed in 2017 the stability of the service has been excellent. 032%. Please see below for a summary of events: Virgin Broadband was fitted at my house on 29th October 2022. 96%. Contact your provider 4. Simply test your broadband service, and if we find an issue we can help with a fix online. The password is printed on the bottom of the Hub. 1. Email Tom Mockridge (CEO) on tom. on 03-10-2022 11:23. I recently had an engineer out as we have recently moved house and our gigabit connection was producing below 500mbps. 1K. 4 hours placed in modern mode and an Asus RTAX86u router. Email. How to cancel your Virgin Media contract. In Ofcom’s league table of broadband complaints, you’ll find Virgin Media in the relegation zone, with 18 complaints per 100,000 customers making it the joint second worst, alongside TalkTalk. Post some stats: How to get stats from a VM hub (no need to logon to the hub) Open a web browser and go to 192. If needed you can book a technician, order a replacement WiFi Hub, or chat to one of our team. Virgin media is crappiest internet provider i've ever had, here are my reasons: 1/ Wifi signal is a joke, their routers are absolutely horrible for signal strength you will end up having to buy multiple extenders just to cover the room next door. A long-running problem on Virgin Media’s broadband ISP network in Long Ditton, a residential suburb in the Borough of Elmbridge (Surrey, UK), has resulted in such slow speeds that some customers have resorted to unusual fixes, such as parking on neighbours driveways to borrow WiFi or returning to the office instead of working from home. This is a really an issue as we have two kids home schooling online and my wife and I are also on calls. I’m having trouble connecting my devices to WiFi. 7 Mbps (mean 119. Yes, similar BQM for me and the main Belfast switch,. We have just moved to a new property and it had Virgin already installed (albeit a strange hooky cable hanging out of the wall). Ive contacted customer services multiple times since 8/3/23 and also raised a complaint. How to make one complaint via phone. If you feel that your downloads and your videos have been extremely slow, you might want to pay. Speed up your broadband from M350 to M500 for only £6 £3* extra a month for 18 months (£6 thereafter). BT Broadband contact details. Your slow data speeds are typical in many areas on O2. Reboot your router - Unplug it, wait for a bit, plug it in again and retry the speed test. . Meanwhile, router problems were an issue for 14% of broadband users, plus 14% of customers said they'd been left without a connection for at least an hour. Think I'm going to be stuck on low download speeds using vpn with virgin. getting 1128 mbps to the hub4 however only getting consistent 150 mbps through any Ethernet ports. M200: This comes with an average upload speed of 213Mbps. internet is throttled during the day. If you have QoS on, turn it off and see if your speeds improve. Simply tap ‘Start’ to run a speed test and get an accurate reading of your broadband. 7 mbps. I recently upgraded from 500MB to 1GB. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. Here are some tips to improve your PS5 upload speed: Check your internet connection speed: Use a speed test website to check your internet connection speed. 1 modem mode. Gaming Support. 168. Help setting up equipment . . minimum guaranteed speed for wifi is 20Mb only by wire is the real minimum guaranteed speed. 5) Fun upload speed consistently 52 time after time no problem. We are moving to Plusnet where we get 500mb for £35 per month. Download speed is 540Mbps + ! (great) Upload speed when I first signed up was about 36Mbps. I can upload the network levels and hopefully someone can help understand what exactly the problem is. First thing to say is that a VM Residential package has no SLA. 1. . The SanKnows RealSpeed test indicates (as usual) that I have 1 Gig to the router, but after the router, the download speed to. I’ve checked the splitter and it’s rated 5-2000 so think that’s a ‘newer’ splitter. Very fast Broadband that's Download speed only 200MBS but only 12MPBS upload Should be uniform 1:1 but Virgin Media are way too tight fisted to offer this. Date of experience: 14 November 2023. Broadband speed statistics found those with speeds in excess of 1GB typically. On a speed check I'm getting 200+MPS but as someone explained to me doing 200mph on racetrack is different to trying to do 200mph on a ploughed field. After going in circles trying to find a way to speak to a real person on the Virgin Media website I've ended up here. Watch. Virgin also offers six fibre speeds, starting with M50, with an average speed of 54Mbps. Reduce network congestion: If there is a lot of traffic on your network, try reducing. Hi all, We should have 350mb, which speed tests show we are routinely getting. I would like to add only my download speed is affected. Delayed repair following loss of service. Forum; Apps. Legit awful! SuZannah Bee - Songwriter & composer. 100. This is an SNR fault. Test 1; Test 2; My Hub 4 is now back in modem mode and is no-longer responding to pings, which could be due to a setting on my Dream Machine Pro. Ask for FREE. StarrTerry. User reports indicate no current problems at Virgin Media. Virgin Media operates with the "OFCOM Voluntary Code of Practice on Broadband Speeds" and as a result, you can raise an OFCOM/Virgin Media Speed Complaint by calling up the Customer Care team. Downdetector, which tracks websites, showed more than. Virgin Media has issued a 'hack' to increase broadband speeds (Image: PA) Virgin Media has sent an email out to customers with some advice for boosting broadband speeds for any Internet provider's. uk I can’t. net, it rangers from 10Mbps to 30Mbps and im on M250 fibre. How do I complain about slow broadband speeds, I am a new customer and on the day of installation the engineer showed me a speed test showing 400Mbps, since then the speed has varied between 30and 50Mbps. If you’re still experiencing slow speeds with your Virgin Media Business broadband service after following the online guidance,. I've tried rebooting the router several times, checked cables, reset factory settings, booted off all connected devices and there's no change. 1st image is the speed going through the VPN using UPD protocol without a torrent client running. org. How to make a complaint via phone. Now after connecting the UDM router, speedtests (over ethernet) give 75Mbps down, 7Mbps up. That speeds recover as the day progresses. Multiple broadband speed tests over time can show if and when speed fluctuates. Hi, As the title suggests, broadband has slowed down (both WiFi and Ethernet) today down to 3Mb download, 0. The fault reference is: F009373103. I have been having the same problem's over the last few day's to a week, after work's had been completed on my street everything seemed fine, then all of a sudden my speed dropped dramatically from what is was, I was regularly getting around 850-900+Mbps on my 1 Gig Fibre Broadband package, since the work's have finished my. M100: This comes with an average upload speed of 108Mbps. uk comes. The only one who is even offering speeds faster than 100mbps in my area was Virgin and my friend recommends they are good so I have arranged to have someone come out to install it for me. TV on the go. Virgin Media offer a gigabit-capable broadband package that delivers average download speeds of 1130Mb per second at peak times. Hi all, I have been getting terrible speed on my M50 connection since 12th September. Virgin Media just phoned regarding my online complaint for non payment of correct compensation as per their own Automatic Compensation Scheme. Volt Gig1. Hi I have a problem with the download speed from my server FTP im connecting ethernet Hub4 1 Gig I did a modem reset, nothing helps What is - 4993371Hola! I have been using Virgin for serveral years, I have always had great service. The usage has changed recently as it was just a single user but now. Also are you connecting via 2. Your wifi devices many not have the latest spec in them also. I have Virgin Business with 500MB download and 50MB upload. Virgin Media deliver some of the whooshiest broadband speeds in the UK, but most of that whoosh only goes in one direction: down. Sky Mobile, EE and Tesco Mobile received the fewest complaints in the mobile sector. Here’s the contact details of the two adjudication schemes you can use: TV, broadband, phone or mobile complaints. Intermittent connection. Existing M100 customers will see their max internet speed increase by 22% (from 108Mbps. Mobile customers. M125 - Suboptimal Performance in Speed Saturday; Virgin media broadband (Help) in Networking and WiFi 17-09-2023; Why is service status lying to its customers in Speed 19-08-2023; Not getting 1gb speeds on ethernet - Hub 5 in Networking and WiFi 04-08-2023; Virgin media broadband (Help) in Networking and WiFi 10-04-2023Customers of Virgin Media’s (VMO2) email service are once again reporting problems today. Speedtest. From the beginning of December I have been experiencing very low speeds and the upload speed has reduced to the level I would expect from AOL dial-up. An interesting comparison was speed on mobile upstairs was 10. <link rel="stylesheet" href="/support/help/check-services/styles. 2022. Online chat: You should see the option to start a chat on Virgin Media's website. Fainbrog. Problems with broadband. Broadband, TV and phone deals. Packet loss, slow speeds, dropping connection. D01 C9W8on 13-01-2023 12:13. Sincerely, It takes ages to open the virgin media website page, experiencing such on all my connected device. |. on 18-03-2023 09:48. M100: This. 8Mbps), based on Ofcom UK Home Broadband Performance report (here – pg 4), measurement period March 2021. For example, randomly internet pages will not load. Check Ofcom’s website to see if your provider (or the provider you want to switch to) has signed up to the scheme. Sign in . this started months ago - I have had a virgin technician out on 23/5 he said my equipment is okay, but the hardware in the local junction cannot take the current demand, I was told that there was a technician booked. on 06-03-2023 17:44. Some broadband customers on UK ISP Virgin Media ’s (VMO2) fixed line network are reporting a noticeable increase in peak time latency – usually between around 5:30pm and 11pm, which appears to have begun at around the end of last week. But the majority of people only began to notice it earlier this morning, and the situation is currently ongoing. I've done all the testing,. See these Examples. Thursday. 8 comments. 10dBmV is the recommended maximum and all yours are very near that with `channel 2 actually above that. We have also checked to see what the situation is with regards the latency issues, and. This is very uncharacteristic of our connection, it is consistently above the advertised 100Mbps speeds at any time of the day. I can verify this, see below. A Virgin Media engineer visited my property after I reported slow download speeds. Make a broadband speed complaint. We aim to resolve your complaint within 10. net will test your connection. Yet online, the company is absolutely blasted for poor customer service, slow speeds. on 16-03-2023 20:46. Last modified on Thu 24 Aug 2023 10. We'll need to monitor your speeds and service for 30 days since raised and advise on the outcome. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. I faced the frustration of call centre queues, had to explain numerous times why I wanted to leave and was warned I’d face slower speeds if I left. 7 Mbps (mean 119. uk. TV on the go. 1 modem mode. 0/ 5 (451 votes cast)To run a test: Go to speedtest. limits around 19-50mbps on m350. Also when I a. We’re Virgin Media - the first people to offer TV, broadband, phone and mobile services – all from one place. Free downloads are available to all new and existing customers. Instead of the 500mbps I am paying for I am getting between 100 and 270mbps. After testing at various times of the day I’m getting about 500 to 600 MB speed. It's now actually so slow most speed tests time out before giving me results. I now average 10MBps (80Mbps) over OpenVPN using PIA. I know something is wrong with my Internet, I just want an engineer out. That’s a 50% savin. The I got an email in May saying my upload speed was being increased to 50Mbps. Service 53. If you have a complaint, please get in touch via the form alongside 2. Restarted router multiple times, called the support, and they couldn't find a so. Download speed less than 1mbps. 83 per day if we don’t install your services on the promised day until installation’s completed. Additionally, 535 homes have access to speedy full-fibre symmetric broadband from. Leave it off for about 10 seconds. WIFI Pods - slow speed. 4 QAM256 1 2 147000000 7. Lots of Post RS errors and QAM dropping from 256 to 16. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Service status isn’t just a Virgin Media broadband checker, it’s an overall Virgin Media fault checker. My download speed is always around 250mbps which is perfect, but my upload speed, which is supposedly meant to run at an average of 25mbps drops to 2mbps or there abouts. The packet loss is potentially due to increased load alongside noise. There are few things that are not quite right. The internet was still slow but because it joined eventually the customer service assistant insisted it was so. Have been with Virgin Media for several years. It is possible that when a speed test was performed the device was connected to the 2. Virgin Media has just released some vital advice about its router and users would be wise to take note as it could help stop the stuttering. N. Virgin Media operates with the "OFCOM Voluntary Code of Practice on Broadband Speeds" and as a result, you can raise an OFCOM/Virgin Media Speed Complaint by calling up the Customer Care team. It is worth a try. . 8Mbps read. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) If you need help or have any other questions about your bills, you can call Virgin Media on 0345 454 1111 or use the live chat feature on their website. 12-09-2023 01:49 - edited 12-09-2023 01:52. Click on the “Upstream” tab, copy the text and paste into your reply. I have raised this twice. If you are, your broadband provider may be in breach of contract. Ofcom is worried about the number of complaints it has received from. 4ghz band which limits the connection to the router to around 144mbps sometimes even less depending on the device (then a speed test would show. 26% to 6. TV. Speak to your provider. Use a broadband speed checking service to see whether you are getting a significantly slower service than you should be. Broadband ISP Virgin Media (VMO2) appears to be in the process of laying the groundwork for both faster upload speeds and latency times (ping), which comes after a growing number of the provider’s customers began reporting activation of the first DOCSIS 3. How to make a complaint via phone. Download speeds not as impacted. 2 Mbps). Amount of compensation. on 18-01-2022 11:45. It's now actually so slow most speed tests time out before giving me results. The connection is so poor at times samknows start to run a test. Thu Aug 12 08:13:39 2021: 6:To help speed up this process, please make sure you answer the Data Protection (DPA) questions accurately. I recently left Virgin Media and the process proved time-consuming and stressful. Speed test the service to a Router mode Hub (3/4/5) + your device with the link below. Monday, Sep 6th, 2021 (10:38 am) - Score 20,368. Phone. on 02-09-2022 16:08. TV. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. The virgin service-status page reliably shows "there are no faults in the area",. Browse. WiFi speed is only as good as the worst connection on each side. Just upgraded to Gig1 on Virgin Media, and was expecting much faster speeds, but after contacting the VM online help service (after a 1 hour wait, and being transferred to 3 advisors !), I was told that the 1gb speed is the speed that is 'sent' to the hub. So clearly, the Virgin Media Stream box can do a lot – but it’s not perfect on any front. V6. Whenever I play games I receive huge lag and packet loss and it is very frustrating, I. . Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. . Hi I have been having issues with my connection dropping it is getting more frequent. My conection only gets used between 9pm and about 12pm, then the p2p gets switched on when I got bed and back off again at about 7. If needed you can book a technician, order a replacement WiFi Hub,. Hi, After months of accepting a ridiculously slow speed in comoarison to the "Ultimate Oomph" speeds I am paying a fortune for, I have had enough, as theoretically I should be getting 629Mbps but I am lucky even to get into 3 figures download and hve been told that upload speeds are not part of the promoted speeds, unlike my previous ISP,. Every device tested provides the same 150 mbs Ethernet connection. 87% of all complaints have highlighted problems with the company's E-mail service. TV. My WiFi speeds are regularly dropping on the weekend to unacceptably slow levels - I pay for the 125MB fibre package, and when I test the speed after struggling to load basic websites on WiFi via a laptop, I'm getting speeds of. Get broadband for £15 £30 £15 View DealHere’s how to do it: On the back of your hub, turn the A/C power switch into the off position (with the “O” pressed in). Computer Hardware, Software, Internet + ISP Forums. I have done. My mobile network is way faster than my broadband. Update 4:55pm The original article was drafted at midday and shared with Virgin Media to give them some time to respond prior to publication which they have done. TiVo. My Virgin Media makes managing your account easier with all your information in one place. An Open Letter to Virgin Complaints in QuickStart, set up and connections 21-02-2023 Failed Cable pull in QuickStart, set up and connections 11-01-2023 Persistent connection issues since September, as a customer of 30 years, your support is absolutely trash in Networking and WiFi 23-12-2022Before I re-enabled modem mode, I took some pictures of the stats on my laptop of realspeed to see what it reported while modem mode was disabled. Channel Frequency (Hz) Power. Slow Download Speed: VM SuperHub 4 on Gig1. Please feel free to add other people to the group who.